How can we help?

Interested in our products? You want to buy Shoes, Suits, Trousers, Shirts and Sun Glasses etc? Contact us to get the ball rolling. Because we have the industry's strongest and most diverse brand portfolio.

Frequently Asked Questions

  • Top Queries
  • Cancellation & Replacement
  • Order Related
  • My New Question

Top Queries

Do I Have to Register to View Your Site?

No, you may visit our website anonymously. However, we will need information such as your email address and credit card details when you place an order. Similarly, gift recipients will be prompted for information so that we can fulfill their gift purchases. Rest assured that we will not use their information for marketing purposes.

How Much Do You Charge for Shipping Orders?

Our shipping rates are mainly weight-based. Please check the weight of your intended purchase on its details page. Keep in mind that we round all weights to the next full pound to meet the policies set by our shipping partners.

What Will You Do If a Product is Mistakenly Priced?

If a product’s price is incorrect, we reserve the right to refuse or cancel your order. Even if your order has been confirmed and your credit card charged, we will issue a credit to your account and cancel your order.

I Have Some Feedback I Need to Share. Where Do I Send My Concerns?

We welcome all your questions, comments and concerns. You can call us at 203-317-8493, email us at, initiate live chat (between 9AM and 12AM), or fill the form on our Contact Us page.

Can I Get a Full Refund on My Purchase?

TucciPolo will only offer a full refund if you return your purchases unopened within 30 days of delivery. We will even cover return shipping costs if your request is the result of an error from our side. Expect to receive a refund within four weeks from shipping your purchase, but we will do our best to refund you quickly. To initiate this process, contact us with the name you provided while ordering as well as details of the product you want to return.

Cancellation & Replacement

Can I Change My Account Details?

If you have registered on our site, you can easily modify your preferences via the ‘My Account’ section. You are also welcome to delete all your information from our database. However, we will maintain information on individual sales transactions for record keeping purposes and to complete that transaction.

Order Related

Can TucciPolo Deliver to My Country?

We take pride in delivering to virtually any address in the world. However, some products come with their share of restrictions, preventing us from shipping them to certain international destinations. So contact us before placing your order to find out if we can deliver your intended purchase to your country.

When Will I Receive My Order?

We will provide you with estimates for shipping and delivery dates based on the availability of your purchase in our inventory and the shipping options you pick.

Do You Provide Warranties on Your Products?

All the products sold via TucciPolo are provided ‘as is’ and without any warranties. We are also not liable for any damages that could result from the performance of the product even if we were advised of these damages by our designers.

My New Question

Ask a Question

  • New Complaint or Feedback?

    Bricks and bouquets welcome

  • Have an Unresolved Complaint?

    Let us know and our team will contact you promptly

  • Write to Senior Management

    If your problem is unresolved, escalate it to us for immediate attention