No, you may visit our website anonymously. However, we will need information such as your email address and credit card details when you place an order. Similarly, gift recipients will be prompted for information so that we can fulfill their gift purchases. Rest assured that we will not use their information for marketing purposes.
Our shipping rates are mainly weight-based. Please check the weight of your intended purchase on its details page. Keep in mind that we round all weights to the next full pound to meet the policies set by our shipping partners.
If a product’s price is incorrect, we reserve the right to refuse or cancel your order. Even if your order has been confirmed and your credit card charged, we will issue a credit to your account and cancel your order.
We welcome all your questions, comments and concerns. You can call us at 203-317-8493, email us at firstname.lastname@example.org, initiate live chat (between 9AM and 12AM), or fill the form on our Contact Us page.
TucciPolo will only offer a full refund if you return your purchases unopened within 30 days of delivery. We will even cover return shipping costs if your request is the result of an error from our side. Expect to receive a refund within four weeks from shipping your purchase, but we will do our best to refund you quickly. To initiate this process, contact us with the name you provided while ordering as well as details of the product you want to return.
If you have registered on our site, you can easily modify your preferences via the ‘My Account’ section. You are also welcome to delete all your information from our database. However, we will maintain information on individual sales transactions for record keeping purposes and to complete that transaction.
We take pride in delivering to virtually any address in the world. However, some products come with their share of restrictions, preventing us from shipping them to certain international destinations. So contact us before placing your order to find out if we can deliver your intended purchase to your country.
We will provide you with estimates for shipping and delivery dates based on the availability of your purchase in our inventory and the shipping options you pick.
All the products sold via TucciPolo are provided ‘as is’ and without any warranties. We are also not liable for any damages that could result from the performance of the product even if we were advised of these damages by our designers.
Bricks and bouquets welcome
Let us know and our team will contact you promptly
If your problem is unresolved, escalate it to us for immediate attention