If your order is showing unfulfilled, means we are still working on your order and its not completely ready to be shipped out to you yet and we cannot ship unfinished order to you. Your patience is highly needed and important as we make your order. This is because all TucciPolo shoes are made to order which means we put them into production and handcraft them by hand, bespoke craftmanship from scratch design to finish and not mass production. We do not sell mass produced cheap quality shoes that you buy today and they ship next day or week then spoils in 3 months. All our shoes are meticulously handcrafted using top quality materials by master artisans with over 30 years of experience in the craft with your shoe lasting you up to 5-10 years.

Yes, Tucci Di Lusso is the premium brand of TucciPolo where you can access more sophisticated special line of shoes mainly Goodyear welts, Hand-welts, Blake stitches.

No, your TucciPolo account will not work on Tucci Di Lusso website and your Tucci Di lusso account will not work on TucciPolo website. You have to create a new account separate from your TucciPolo account or simple checkout as a guest without creating a new account. And yes, you can have to two accounts, One for TucciPolo and one for Tucci Di Lusso

We offer expedited UPS shipping & delivery once your order is ready for shipment and will email tracking number to you. Discounted Shipping rates are calculated at checkout. In case of returns, it is the customers responsibility to pay for the return.

To join our affiliate program is free. Earn up to 10% commission for every successful referral * Choose from our products to advertise to your friends, Fans and followers * Whether you are a large network, content site, social media influencer or blogger, we have simple linking tools to meet your advertising needs and help you monetize. Visit our Affiliate program page to learn more

Yes you can sign up to become a wholesale partner. We have minimum order quantity of 40 pairs of shoes to qualify for a wholesale partner/private label. Wholesale discount is 50% off the retail price per item. We also offer white/Private label if you wish to create or launch your own brand. We can help you. To view Wholesale prices, Contact us to if you need help with becoming a wholesale partner: info@tuccipolo.com

Depending on the product and availability, purchases may be made either directly through TucciPolo.com or through the assistance of our online reps. You can contact us at 800-715-2546 or via email at info@tuccipolo.com. Voicemails and emails will be responded to within 1-2 business days. Please note we are available Monday-Friday from 8AM-10PM(EST) and Saturday 9AM-10PM(EST), excluding holidays.

Our Made to Order collection are handcrafted specifically for each individual customer and provides a wide range of options at a more affordable price enabling the customer to customize the shoe colors & style. Each pair will be made upon receipt of order and shipped in approximately 15 working days fastest turn around. With our Made to Order and custom collection, Exchanges can be made or we can issue store credit towards another pair of your choice otherwise its final sale. This means that if your order is put into production or already in production, it cannot be cancelled or modified. You can modify your order at anytime if it hasn't gone into production yet. TucciPolo only issues refund on eligible returns that meets our above requirements. The easiest way is to e-mail it to us along with a brief description of your case. If you wish to exchange, modify or return your shoes for store credit, please contact us

Creating a TucciPolo account allows you to: (a) store multiple shipping and billing addresses to expedite your checkout; (b) save the contents of your shopping bag for later; (c) easily access your current order details and history; (d) save credit card information to expedite checkout; (e) manage your saved items; (f) discover recommended items.

TucciPolo accepts the following forms of payment for online purchases: (a) Visa (b) Mastercard (c) American express (d) JCB (e) Discover (f) ApplePay (g) Gpay When placing an order, your billing address must match the information on your payment method statement. If your payment is declined, please contact your bank or financial institution for assistance.

Yes, we guarantee the authenticity of all products purchased on TucciPolo.com. Authentic TucciPolo products are exclusively sold on www.tuccipolo.com online website. TucciPolo products are crafted with the highest quality materials, design and workmanship. “Made in EU” by the finest artisans with long renowned history of footwear craftsmanship. We stand behind the quality of all our products and guarantees their quality and comfort

Each product page will include a size guide with general recommendations to help determine your best fit. If you need additional assistance please contact us info@tuccipolo.com

Yes we have discounts all the time, the best way to be notified about them is to subscribe to our email newsletter. However we currently have 25% Off in Honor of Black History Month. This 25% off discount is active on the website right now so select all the shoes you want and check the discount on the cart or checkout page to see how much you have saved.

Yes we do. To assist our customers, we partnered with AFFIRM and AFTERPAY, to offer eligible US customers the opportunity to buy now and pay in installments up to 3-12 months. To take advantage of this, select all the products you want and once on the checkout payment page, choose AFFIRM or AFTERPAY as form of payment and it will guide you through the process to place your order and pay in installments while we handcraft and ship your order to you.

NO you cannot. This is the only official online store of TucciPolo Inc. where you can buy TucciPolo shoes and other TucciPolo products. Please do not make any mistake of buying any shoes from any website claiming to be TucciPolo at cheap or discount price or having pictures of TucciPolo shoes. We do not endorse such or authorize any such sites to sell our products or put our product pictures on their site. Such sites are illegal and fake and TucciPolo Inc. cannot be held responsible for your mistake. Always check the website address and make sure its WWW.TUCCIPOLO.COM

NO you can not order or buy from them. Illegal websites take pictures of reputable brands and put on their website to trick their naive site visitors to believing they are affiliated with the Brand (TucciPolo) only to take their money and ran away or make counterfeit cheap quality products for the person. Please report or file compliant against such sites. This is the only official online store of TucciPolo Inc. where you can buy TucciPolo shoes and other TucciPolo products. Please do not make any mistake of buying any shoes from any website claiming to be TucciPolo at cheap or discount price or having pictures of TucciPolo shoes. We do not endorse such or authorize any such sites to sell our products or put our product pictures on their site. Such sites are illegal and fake and TucciPolo Inc. cannot be held responsible for your mistake or loss of your money. Always check the website address and make sure its WWW.TUCCIPOLO.COM. Only items purchased on this official website are safe and secured and your order will be handcrafted exactly as the picture of the displayed product and shipped to you once completed and ready.