The fastest turnaround for TucciPolo shoe production is 14 - 21 days. If you need your order sooner, please email us at ([email protected]) after you placed your order and we will do everything possible to expedite your order production and shipment. If any delay occurred during production, we will also communicate same to you via email.
We offer expedited UPS shipping & delivery once your order is ready for shipment and will email tracking number to you. Discounted Shipping rates are calculated at checkout. In case of returns, it is the customers responsibility to pay for the return.
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Yes you can sign up to become a wholesale partner. We have minimum order quantity of 40 pairs of shoes to qualify for a wholesale partner/private label. Wholesale discount is 60% off the retail price per item. We also offer white/Private label if you wish to create or launch your own brand. We can help you. To view Wholesale prices, First you have to CREATE your wholesale account, log into your wholesale account and then navigate on any of the product pages. You will see wholesale prices as long as you are logged into the wholesale account. Contact us to if you need help: [email protected]
Depending on the product and availability, purchases may be made either directly through TucciPolo.com or through the assistance of our online personal shoppers. You can contact us at 800-379-3616 or via email at [email protected] Voicemails and emails will be responded to within 1-2 business days. Please note we are available Monday-Friday from 8AM-10PM(EST) and Saturday 9AM-10PM(EST), excluding holidays.
Our Made to Order collection are handcrafted specifically for each individual customer and provides a wide range of options at a more affordable price enabling the customer to customize the shoe colors & style. Each pair will be made upon receipt of order and shipped in approximately 15 working days fastest turn around. With our Made to Order and custom collection, Exchanges can be made or we can issue store credit towards another pair of your choice otherwise its final sale. This means that if your order is put into production or already in production, it cannot be cancelled or modified. You can modify your order at anytime if it hasn't gone into production yet. TucciPolo only issues refund on eligible returns that meets our above requirements. The easiest way is to e-mail it to us along with a brief description of your case. If you wish to exchange, modify or return your shoes for store credit, please contact us
Creating a TucciPolo account allows you to: (a) store multiple shipping and billing addresses to expedite your checkout; (b) save the contents of your shopping bag for later; (c) easily access your current order details and history; (d) save credit card information to expedite checkout; (e) manage your saved items; (f) discover recommended items.
TucciPolo accepts the following forms of payment for online purchases: (a) Visa (b) Mastercard (c) American express (d) JCB (e) Discover (f) ApplePay (g) Gpay When placing an order, your billing address must match the information on your payment method statement. If your payment is declined, please contact your bank or financial institution for assistance.
Yes, we guarantee the authenticity of all products purchased on TucciPolo.com. Authentic TucciPolo products are exclusively sold on www.tuccipolo.com online website. TucciPolo products are crafted with the highest quality materials, design and workmanship. “Made in EU” by the finest artisans with long renowned history of footwear craftsmanship. We stand behind the quality of all our products and guarantees their quality and comfort