If your order is showing as Unfulfilled, it simply means your shoes are currently being handcrafted and are not yet ready for shipment — and we would never ship an unfinished order to you. Your patience during this time is truly appreciated. Here's why it's worth the wait: Every pair of TucciPolo shoes is made to order — crafted from scratch by master artisans with over 30 years of experience in the craft. From initial design to final finish, each shoe is built by hand using only the finest quality materials — true bespoke craftsmanship, not mass production. We don't make shoes that ship overnight and fall apart in three months. We make shoes that last 5 to 10 years — shoes built to be worn, remembered, and passed down. That is the TucciPolo difference.

Yes — Tucci Di Lusso is the premium line of TucciPolo, created for those who demand the very finest in handcrafted footwear. Within this exclusive collection, you'll find a sophisticated range of construction methods revered by true shoe connoisseurs — including Goodyear Welt, Hand Welt, and Blake Stitch — each representing the pinnacle of Italian shoemaking tradition. If you appreciate the art behind the shoe, Tucci Di Lusso was made for you.

TucciPolo and Tucci Di Lusso are two separate websites, each with their own independent accounts — so your login credentials will not carry over between them. To shop on Tucci Di Lusso, you have two simple options: Create a new account dedicated to Tucci Di Lusso, or Check out as a guest — no account creation required You're absolutely welcome to maintain separate accounts for each — one for TucciPolo and one for Tucci Di Lusso — giving you a seamless experience on both platforms.

Once your order is ready for shipment, we offer expedited UPS shipping to get it to you as quickly as possible. You'll receive your tracking number via email the moment your order is on its way. Shipping rates are calculated at checkout — and we're pleased to offer discounted rates to make delivery as accessible as possible. Returns: In the event of a return, please note that return shipping costs are the responsibility of the customer.

Love TucciPolo? Get rewarded for sharing it. Our affiliate program is completely free to join and open to anyone — whether you're a social media influencer, content creator, blogger, or part of a large network. Here's what you get: 💰 Earn up to 10% commission on every successful referral 🛍️ Choose from our full range of premium products to promote 🔗 Access simple, powerful linking tools designed to fit your platform and audience 📈 Turn your influence into income — on your own terms Whether you have 500 followers or 500,000, if you believe in quality craftsmanship and luxury footwear, we'd love to have you on board.

Yes — we welcome wholesale partners and would love to work with you. Wholesale Program: 📦 Minimum Order Quantity: 40 pairs per order 💲 Wholesale Pricing: 40% to 50% off the retail price per item 🌐 Ideal for retailers, boutiques, and distributors looking to carry a premium handcrafted footwear brand Private Label / White Label: Looking to launch your own shoe brand? We can make that happen. TucciPolo offers full private label and white label services, allowing you to build and grow your own brand backed by our Italian craftsmanship and production expertise. Ready to get started? To view wholesale pricing or learn more about our partnership opportunities, reach out to us directly: 📧 info@tuccipolo.com We'll walk you through everything and find the right fit for your business.

Ordering with TucciPolo is simple and flexible. Depending on the product and availability, purchases can be made directly on TucciPolo.com or with the personalized assistance of one of our online representatives. Get in Touch: 📞 Phone: 1-877-766-7907 📧 Email: info@tuccipolo.com All voicemails and emails are responded to within 1–2 business days. Our Hours of Operation: 🕗 Monday – Friday: 8:00 AM – 10:00 PM (EST) 🕘 Saturday: 9:00 AM – 10:00 PM (EST) ❌ Closed on all major holidays We look forward to helping you find the perfect pair. 👞

Made to Order Collection Our Made to Order collection is handcrafted specifically for each individual customer — offering a wide range of customizable options including shoe colors and styles, all at a more accessible price point. Every pair is put into production upon receipt of your order, with a fastest turnaround of approximately 15 business days. Customization Options: 🎨 Choose your preferred colors and style 👞 Each pair is uniquely crafted to your specifications 💲 Premium handcraftsmanship at a more affordable price Order Modifications & Cancellations: We understand plans can change. Here's what you need to know: ✅ Orders not yet in production can be modified or cancelled at any time — simply contact us as soon as possible ❌ Orders already in production cannot be cancelled or modified, as your shoes are actively being handcrafted 📦 Once your order enters production, it is considered a final sale Exchanges, Returns & Store Credit: For our Made to Order and Custom collection, we offer the following options: 🔄 Exchanges — swap for another style or size 🏷️ Store Credit — applied toward any pair of your choice 💰 Refunds — issued only on eligible returns that meet our return policy requirements To request an exchange, store credit, or return, simply email us with your order details and a brief description of your situation and we'll take great care of you. 📧 info@tuccipolo.com

Shopping is better when it's seamless. Creating a TucciPolo account unlocks a more personalized and effortless experience every time you visit. With your account, you can: 📦 Save multiple shipping & billing addresses for faster, hassle-free checkout 🛍️ Save your shopping bag and pick up right where you left off 📋 Access your order history & current order details anytime, at a glance 💳 Securely store your payment information for a quicker checkout experience ❤️ Manage your saved items and keep track of styles you love ✨ Discover personalized recommendations curated just for you Your account. Your style. Your experience — elevated.

Accepted Payment Methods We want your checkout experience to be as smooth and secure as possible. TucciPolo accepts the following payment methods for all online purchases: Credit & Debit Cards: Visa Mastercard American Express Discover JCB Digital Wallets: 🍎 Apple Pay 🔵 Google Pay Important Billing Information: To ensure a seamless transaction, please make sure your billing address matches the address on file with your bank or card provider at checkout. If your payment is declined, we recommend contacting your bank or financial institution directly for assistance — they'll be able to resolve the issue quickly so you can complete your order.

Our Authenticity Guarantee When you shop at TucciPolo, you can buy with complete confidence. Every product purchased on TucciPolo.com is 100% authentic — and our genuine products are sold exclusively through our official website. If you didn't purchase from us directly, we cannot guarantee authenticity. Crafted to the Highest Standard: TucciPolo shoes are Made in the EU by master artisans carrying a long and celebrated history of footwear craftsmanship. Every pair is built using only the finest quality materials, with meticulous attention to design, construction, and comfort — from the first stitch to the final finish. We don't just sell shoes. We stand behind every single pair — unconditionally. That is the TucciPolo guarantee.

Finding Your Perfect Fit : Every product page includes a detailed Size Guide with general recommendations to help you find your ideal fit with confidence. Not sure about your size? We're happy to help. Reach out to our team directly and we'll guide you to the perfect pair: 📧 info@tuccipolo.com

Yes — we run exclusive discounts and flash sales regularly, and you won't want to miss them. The best way to stay in the loop is to subscribe to our email newsletter, where you'll be the first to know about: 🔥 Limited-time flash sales 🎉 Exclusive subscriber-only discounts 🆕 New collection launches and special offers Flash sales move fast — so be sure to redeem your offers before they expire!

Buy Now, Pay Later — Available at Checkout Yes! We want to make owning a pair of TucciPolo shoes as accessible as possible, which is why we've partnered with Affirm and Afterpay to offer flexible installment payment options for eligible US customers. How it works: 🛍️ Add your favorite styles to your cart 💳 Proceed to checkout and select Affirm or Afterpay as your payment method ✅ Follow the simple on-screen steps to set up your installment plan 👞 Sit back while we handcraft and ship your order directly to you Split your payments. Don't split your style. Learn more:

https://www.affirm.com/disclosures

Only Buy from the Official TucciPolo Store TucciPolo.com is the one and only official online store for all authentic TucciPolo shoes and products. We do not authorize, endorse, or affiliate with any third-party websites selling products under our name, using our imagery, or claiming to represent our brand — regardless of the price or offer advertised. Beware of counterfeit sites: If you come across any website claiming to sell TucciPolo products — especially at unusually low or discounted prices — please be aware that: ❌ These sites are unauthorized and illegitimate ❌ Their products are not genuine TucciPolo ❌ TucciPolo Inc. cannot be held responsible for purchases made through unauthorized third-party sites ✅ The only place to purchase authentic TucciPolo products is www.tuccipolo.com Always verify the website address before making a purchase. Your trust and security matter to us — shop with confidence, shop official.

Warning: Unauthorized & Counterfeit Websites We strongly advise against purchasing from any website other than www.tuccipolo.com — our one and only official online store. How counterfeit sites operate: Fraudulent websites often steal imagery from reputable brands like TucciPolo and display them on their sites to deceive unsuspecting shoppers into believing they are affiliated with our brand. Their goal is to take your money and either disappear entirely or deliver cheap, counterfeit products that bear no resemblance to what was advertised. Protect yourself: ❌ Do not purchase from any site claiming to sell TucciPolo products at unusually low or discounted prices ❌ Do not trust sites using TucciPolo imagery without authorization ✅ Always verify the website address before purchasing — the only legitimate address is www.tuccipolo.com 📢 If you encounter a suspicious site, please report it to the relevant authorities or consumer protection agencies TucciPolo Inc. cannot be held responsible for any financial loss or dissatisfaction resulting from purchases made through unauthorized third-party websites.