Shipping & Returns
TucciPolo will do everything possible to deliver your order as quickly as possible. All orders are shipped on business days (Monday through Friday) excluding holidays. International delivery is available for all orders, if you have questions please call us at 800-379-3616 or email us at [email protected]
We offer shipping services through FedEx & UPS to most countries in the world. It is the responsibility of the customer to take care of all duties, taxes and fees (including VAT) associated with the shipment once customers item reaches his/her country. When you place the order you become the importer of record and the package will not be released to you until all fees are paid. TucciPolo is not responsible for any fees imposed by your country's custom which may include transfer and storage fees. If you refuse the shipment and the package is returned to us you will be refunded for the purchase price of the goods less the shipping costs.
When an order is placed, it will be shipped to an address designated by the purchaser if that shipping address is compliant with the shipping restrictions contained on this website. All purchases from this website are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this website pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments. TucciPolo is not responsible for lost shipments. We ship all packages with no signature required for delivery, if you feel it is necessary to require a signature then you must contact us before the order ships.
TucciPolo does not provide return shipping labels and shipping charges for returned item(s) are the customers responsibility. The address for return can be found on your invoice included with your package. Merchandise that has been worn, used, altered or damaged will not be accepted. TucciPolo reserves the right to refuse return of any merchandise that does not meet the above return requirements in our sole discretion.
Please contact us before you return any item and If you wish to receive a refund to your credit card you will be refunded less the original shipping amount. Please note it can take up to 10 business days for our warehouse to process returns and therefore your patience is appreciated. Ensure you email us with a description of your case
A confirmation email will be sent once your account has been credited. Refunds may only be issued in the same form as was utilized for payment. Please note the original shipping charges incurred at the time of purchase are non-refundable.
If you would like to exchange your shoes for a different size or style of shoe, please contact us within 10 days of receiving the item.
A restocking fee of $15 will be charged if any items are missing from the returned box; such as shoe horn, shoe bags, or polish kit.
FOR MADE TO ORDER ITEMS
Our Made to Order collection are handcrafted specifically for each individual customer and provides a wide range of options at a more affordable price which allows you to customize the shoe colors & style. Each pair will be made upon receipt of order and shipped in approximately 15 - 21 days fastest turn around. If you need your order sooner, please email us at ([email protected]) after you place your order and we will do everything possible to expedite your order production and shipment. If any delay occurred during production, we will also communicate same to you via email.
With our Made to Order and custom collection, Exchanges can be made or we can issue store credit towards another pair of your choice otherwise its final sale. TucciPolo only issues refund on eligible returns that meets our above requirements. The easiest way is to e-mail it to us along with a brief description of your case. If you wish to exchange or return your shoes for store credit, please contact us
BELTS, BAGS & OTHER ACCESSORIES
All items must be returned in NEW & UNUSED condition within 30 days, please contact us. If you wish to receive a refund to your credit card you will be refunded less the original shipping amount. If you choose store credit, the return shipping is on us.
If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.
For packages that are not picked up at your post office within 14 days, TucciPolo reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs
Tucci Polo Inc. reserves the right to amend and update this policy at any time at its discretion.